Frequently asked questions
Les Résidences Soleil isn’t just a residence, it’s the art of feeling at home!
Wish to live at your own pace? Keep your habits? Preserve your privacy? What could be more natural! We are committed to accompanying you step-by-step in your moving into one of our Résidences Soleil, thanks to our dedicated team of accommodation consultant. In this section, you’ll find information and answers to some of the most asked questions we frequently receive to help you plan your move to one of our residences!
If you have any questions that aren’t answered here, or about the services offered in our residences, we invite you to contact our housing advisors, either by telephone at our toll-free number 1 800 363-0663 or at info@residencessoleil.ca.
Discover Les Résidences Soleil
All 15 of our Résidences Soleil can be found in several regions of Quebec:
In the Greater Montreal area:
- Les Résidences Soleil Manoir St-Laurent: is located in a quiet area north of Montreal, close to major thoroughfares and several shopping centers.
- Les Résidences Soleil Manoir Plaza: in downtown Montreal, offering the tranquility of hotel life with the invigorating charm of the big city.
- Les Résidences Soleil Manoir Dollard-des-Ormeaux: located on the West Island, a few steps from Alouette Park.
- Les Résidences Soleil Manoir St-Léonard: located in a neighborhood brimming with local shops, within walking distance of a large landscaped park.
- Les Résidences Soleil Pointe-aux-Trembles: located on the shores of the St. Lawrence River, has been completely renovated and expanded.
In Montreal’s North Shore:
- Les Résidences Soleil Manoir Laval: located a few steps from Montmorency metro station.
In Montreal’s South Shore:
- Les Résidences Soleil Manoir Boucherville: with a superb atrium where you can entertain family and friends.
- Les Résidences Soleil Manoir Brossard: on the shores of the St. Lawrence River.
- Les Résidences Soleil Manoir Mont St-Hilaire: offering an exceptional environment at the foot of Mont Saint-Hilaire.
- Les Résidences Soleil Manoir Sainte-Julie: is within walking distance of many restaurants, cafés, grocery stores, boutiques and major access roads.
- Les Résidences Soleil Manoir Sorel: is just a stone’s throw from the festive Carré Royal, an urban park with pedestrian walkways that hosts festivals, parties, markets and dances.
In the Eastern Townships:
- Les Résidences Soleil Manoir Granby: established directly on the shores of magnificent Lac Boivin.
- Les Résidences Soleil Manoir Sherbrooke: located within walking distance of Galeries 4 Saisons.
- Les Résidences Soleil Manoir du Musée: right next door to the Musée de la nature et des sciences de Sherbrooke, in the heart of downtown Sherbrooke
And newly in Lanaudière:
- Les Résidences Soleil Manoir Repentigny – New! Combining modernity, comfort, and well-being, this new residence provides a breathtaking 360-degree panoramic view of the Saint Lawrence River, the island of Montreal, the Montérégie region, and the magnificent Lanaudière area.
Each offers you a safe, secure environment 24 hours a day, fresh, balanced meals and a host of leisure activities and amenities.
Les Résidences Soleil are intergenerational living environments located right in the heart of the city, sometimes in historic buildings and often in state-of-the-art structures. Here, doors are open to the outside world. In most of our residences, you’ll be able to enjoy impressive views of the surrounding area, a river, park or lake, or even take advantage of a lively neighborhood just a stone’s throw from downtown Montreal, offering the tranquilitý of hotel life paired with the invigorating charm of the big city!
We favor areas that are both peaceful and commercial, allowing you to be just steps away from restaurants, charming little cafés, grocery stores, boutiques and major thoroughfares. All our residences are accessible by public transit.
In fact, one in particular stands out among all the RPAs in North America: Les Résidences Soleil Manoir Plaza located very close to downtown Montreal, is the one and only one with direct access to a subway! But like all other Résidences Soleil, Manoir Plaza has private, secure accesś through 24-hour reception.
We invite you to come and discover the special features of each of our Résidences Soleil, our many apartment models, and the leisure and activities on offer. We also invite you to come and sample our menus, which are as varied as they are delicious, with no obligation on your part!
All our Résidences Soleil are easily accessible by public transport. However, if you’d like to come and visit us and you’re a single person with no means of transport, nor the possibility of using public transport, you can contact us and we’ll be happy to come and pick you up, by appointment, 7 days a week (subject to availability).
When can we pick you up?*
Accommodation advisors are on hand in each of our residences to help you with your search, every day of the year between 9 a.m. and 5 p.m., on weekdays and weekends, and even on holidays! What’s more, if required, appointments can be made outside regular visiting hours.
With or without appointment? *
With or without an appointment, everyone is welcome to visit Les Résidences Soleil. However, by making an appointment with our housing advisors, you can be sure of being waited for!
Open house Soleil!
Every year, Open house Soleil invites the public to come and discover our residences and the living environments they offer to independent and semi-independent seniors aged 65 and over. Simply make an appointment with our residential advisors to schedule a tour of our model apartments.
Although our residences are designed specifically for people generally aged 65 and over, there is no minimum age for occupancy. However, there may be exceptions, such as young pre-retirees!
Les Résidences Soleil offer a housekeeping service included in your lease, as well as several à la carte service packages. Our qualified and trusted caregivers will be introduced to you upon your arrival. We offer the flexibilitý to choose recurring services, payable monthly with the lease and/or spontaneous services.
While we understand how important the presence of pets is to many people, our decision not to allow them in our Residences is based on a number of considerations designed to ensure the well-being of all our residents, staff and visitors. By maintaining a pet-free policy, we aim to create a space where everyone feels comfortable and safe. Several factors influence this decision:
Allergies
Many people are allergic to animals. Among other things, it would be difficult for our staff to enter an apartment with an animal and provide the services to which everyone is entitled, in a fair and irreproachable manner.
Fear of animals
It’s important to take into account people’s individual fears of animals. In fact, their presence can give rise to concern and even anxiety, which can compromise their general well-being.
Running away
If an animal runs away from its apartment without its owner, this could provoke a state of fear in some people who are not at ease in their presence. As a result, our staff will be obliged to cease their activities in order to search for the animal, so that everyone can regain peace of mind.
Unexpected absences
If the resident-owner of the animal-is ill, or has to be transferred out of the apartment for a few days, and no one is available to care for the animal in the owner’s absence, this could lead to hygiene problems.
The resident’s ability to care for the animal
Following a change in their state of health, people who are initially able to care for their pets on arrival at the Residence may one day no longer be able to do so. Neglecting pet hygiene can lead to a number of problems, including the spread of foul odours throughout the residence’s floors.
Our corporate motto
Residents, employees and partners, together we’re one big family. We do our utmost to keep things peaceful for everyone. Let’s not forget that what we accept for one person must be acceptable for all residents. We understand that this policy regarding the exclusion of pets in Les Résidences Soleil may disappoint some people, but it aims to ensure a balance and create a harmonious environment for all.
We hope these explanations clarify our decision on this matter and thank you for your understanding.
The residents’ committee is a group of persons elected by the residents during a general meeting.
In each Les Résidence Soleil, a residents’ committee is set up to represent all tenants in dealings with management. In this way, we ensure, among other things, that we..:
- Understand the issues expressed by residents, with a view to continuously improving living conditions;
- Develop with them a living environment that reflects their image;
- Promote our seniors’ autonomy and give them greater control over what’s important to them;
- To develop and maintain a harmonious and respectful channel of communication with the management and staff of the residence;
- And to organize activities as needed.
Daily life at Les Résidences Soleil
Living at Résidences Soleil means peace of mind, because you have access to all our amenities, all year round. You’ll find :
- Laundry ($)
- Garbage chute
- Mailboxes inside the residence
- Organized minibus transportation
- 24-hour reception desk
- Common areas accessible 24 h / 24
- Indoor smoking area for residents
- Accessibilitý for people with reduced mobilitý
- Grab bars in all corridors
- System communicating with reception
- Accessible by public transport
To find out about the services available at the residence of your choice and the shops nearby, nothing beats a visit to the site. We’d be delighted to welcome you for a day or a short stay.
Our accommodation consultants are here to listen to your needs, answer your questions, advise you and show you around our residences and model apartments.
Do you have a question? A no-obligation visit?
We believe that family is the most precious treasure we can have. That’s why the doors of our Résidences Soleil are always open to welcome your loved ones! We encourage regular visits so that they can share special moments with you, as often as possible. They’re welcome at any time, whether it’s to celebrate a special occasion, attend a community activity or simply spend some quality time with you.
Invite them to take part in a variety of activities with you, whenever you feel like it, with no visiting schedule to keep and without even having to make a reservation.
Visiting for a few days
Your loved ones are also welcome to stay with you for up to two consecutive weeks. Simply inform the person at reception of the length of your stay, to ensure your safety and that of all residents, and to comply with current regulations, particularly those concerning fire safety.
For more information, please contact us by phone toll-free at 1 800 363-0663 or by e-mail at info@residencessoleil.ca.
At Les Résidences Soleil, the choice is yours! There’s no need to make an official reservation – your loved ones are welcome to stay with you at any time! Welcome them into your home for up to two consecutive weeks!
All we ask is that you let the receptionist know how long you plan to stay, to ensure your safety and to comply with current regulations, especially those concerning fire safety.
For more information, please contact us by phone toll-free at 1 800 363-0663 or by e-mail at info@residencessoleil.ca.
We guarantee immediate assistance free of charge.
Qualified care personnel are on hand 24 hours a day to respond instantly to any emergency, free of charge. Immediate assistance in case of need is reassuring not only for you, but also for your loved ones! We work with you to find the right solutions for every situation, so that you can feel safe and secure for as long as possible!
The care and services we offer are scalable. We operate on an à la carte basis, rather than on the basis of hours of care. This way, you pay only for what you need and wheǹ you need it.
At Les Résidences Soleil, flexibility is at the heart of our approach. There are no time constraints on outings. Our residents have complete freedom to move around 24 hours a day, and to receive their loved ones at any time of day. We have put in place simple measures, such as informing reception when leaving and returning, to ensure everyone’s safety, while offering your loved ones peace of mind.
Services offered at Les Résidences Soleil
Everything is in place to offer you a new home that’s both safe and peaceful. All our 1 1/2, 2 1/2, 3 1/2, 4 1/2, 5 ½ and a few exceptional apartments include :
- Weekly bedding maintenance
- Bi-weekly housekeeping
- Basic cable service
- Ample storage space
- Full bathroom
- Basic furnishings, if desired for 1½ and 2 ½ (table, chairs, bed, chest of drawers and bedside table)
- Garbage chute
- Telephone system communicating with reception
- Wellness presence system
- Emergency pull cords in case of illness
- 24-hour emergency care staff
- Heat and smoke detectors, sprinklers
- Access to all Residence amenities and leisure facilities
- Basic appliances (refrigerator, microwave, stove)
- 24-hour laundry and residence activities
All options are available: you can choose to sign up for a package that includes only breakfast, only lunch or only dinner, or a combination of one, two or three meals a day. You can also purchase your meals spontaneously, or buy several in advance.
Our residents benefit from a large dining room open at all times, with a meal service lasting an hour and a half for each one. This means you can enjoy your meal earlier or later.
What’s more, your guests are always welcome in your Résidences Soleil dining room! You can invite your loved ones to join you for a delicious meal, lovingly prepared by our dedicated and talented kitchen staff, at a very affordable price.
Finally, although certain habits are created over time among our residents, there is no assigned seating in the dining room.
You bet! Our staff are on hand to help you get back on your feet on those days when you’re feeling a little under the weather. With the authorization of our Director of Care, and depending on the situation, we can even bring it to your room, free of charge. In other cases, all you have to do is let us know and choose your menu. This option is available at all Les Résidences Soleil.
Of course you can! Our food service staff is present at all meals and will be happy to help you bring your cabaret to the table of your choice.
Les Résidences Soleil offers a wide range of leisure activities for everyone: swimming pool, sauna, spa, library, multiple games, golf simulator*, indoor mini-golf*, bowling alleys*, etc. Many of these are included (free of charge) in your package.
Many of these are included (free of charge) in your package, while others, such as certain outings, courses and shows, as well as bingo, will require a small contribution on your part.
Note: all common areas in our residences are also part of our residents’ “home”, so they are accessible at all times, 24 hours a day.
* Depending on the residence, some activities may not be offered.
Activities to suit every taste
Throughout the year, you’ll find a wide range of activities, including manual and physical activities, as well as clubs for reading, knitting, painting, golf and more.
Throughout the year, you’ll find a wide range of activities, including manual and physical activities, as well as clubs for reading, knitting, painting, golf and more.
Organized outings by minibus
Les Résidences Soleil * regularly plan various outings for its residents, whether it’s to the mall, the grocery store or the pharmacy, or to entertain yourself by taking part in the themed outings and activities offered by your residence.
* Outings and their frequency may vary from one residence to another.
Monthly celebrations and birthday parties
Depending on the celebrations of the moment, each Les Résidence Soleil plans fun activities, themed evenings and festive meals that add a touch of magic to everyday life! A big party is also organized every month to celebrate the birthdays of residents and employees. It’s another opportunity to get together and invite family members to celebrate with you in a festive atmosphere filled with laughter, fun and delicacies prepared by our dedicated food service staff.
The vast majority of leisure activities in our Résidences Soleil are included free of charge in the price of your rent: swimming pool, sauna, spa, library, multiple games, golf simulator, indoor mini-golf, bowling lanes, and more.
Les Résidences Soleil is a living environment where facilities are an integral part of your home. Access to our amenities is therefore accessible and free at all times for our residents and their guests.
Moving into your new home
At Les Résidences Soleil, we do everything we can to make moving into your new apartment as easy and pleasant as possible. You can arrange your living space as you wish, or choose from our furniture rental offer, subject to availability in each residence.
Our current and future residents benefit from free assistance from our experienced housing consultants, who will be happy to answer any questions you may have and guide you through the process.
To make you feel at home from the very first days you arrive in your new apartment at Les Résidences Soleil, you of course have the option of moving in with your own furniture. We offer a wide range of apartments, including 1 ½, 2 ½, 3 ½ and 4 ½ studios, as well as some exceptional apartments.
Our accommodation consultants are “advisors”, not “salespeople”. Their role is to inform you about the various services offered within the residence, as well as the different programs available. They are there to listen and advise you, always with the aim of helping you make the choice that best suits your needs.
Whether you’re about to retire or have already reached that stage, it’s essential to understand the government subsidies and assistance available to help you financially.
Whether it’s your Old Age Security Pension, your Guaranteed Income Supplement, the Refundable Tax Credit for Elderly Support, the Solidarity Tax Credit, our Housing Allowance Program or the Tax Credit for Seniors’ Home-Support Services, all our housing advisors are trained experts in applying for government financial assistance. They are available to guide you through these processes, free of charge.
For your peace of mind and that of your loved ones, everything is in place in each of Les Résidences Soleil to offer you a safe and peaceful environment at all times.
You’ll find:
- 24-hour receptionist
- Camera surveillance system
- Care staff on duty 24 hours a day
- 24-hour reception intercom system in common areas and apartments
- Emergency pull cord system in all rooms and bathrooms
- Presence control system in each apartment every morning
- Access to garage and residence doors controlled 24 hours a day by reception
- Smoke detectors
- Heat detectors
- Fire alarm
Our receptionists are on hand at all times, even at night! As well as looking after your safety and security, through a daily presence check, these resource people can also answer your questions and requests for information, via the intercom or by telephone, at any time of the day or night.
Our short-stay concept is designed for anyone aged 65 and over. You determine the length of your stay, whether for a weekend or a week, up to a maximum of one month.
This service starts at just $75 per day per person, and includes three meals as well as access to all activities, recreation and amenities at the selected residence. We invite you to contact us to reserve your dates!
If you are age 70 or over and reside in Canada, the tax system offers you financial assistance in the form of a refundable tax credit (an amount that can be granted to you, even if you have no income tax to pay), for expenses related to home support services.
This tax credit is designed to help you stay at home, and thus prevent or delay your admission to the public health and social services network.
The tax credit is equal to 30% of eligible expenses paid for home support services.
For more information, visit Revenu Québec’s Home-Support Tax Credit for Seniors page.
To qualify for the tax credit for home support for seniors, you must :
- Be 70 years of age or older
- Reside in Québec
If you turn 70 during the year, only expenses incurred for services received on or after your 70th birthday will qualify for the tax credit.
How do I sign up?
You can claim your tax credit when you file your tax return, or request to receive it by instalments.
If you apply for the tax credit when you file your tax return, consult the Guide to Filing Your Tax Return (TP-1.G) and complete Schedule J of your tax return.
The Old Age Security (OAS) pension is a monthly benefit available to most Canadians age 65 who meet residency and legal status requirements. To receive benefits, you must apply.
OAS can be compared to a “pie” cut into 40 equal pieces. If you are entitled to a “full pension”, you are entitled to all 40 slices every month. If you are entitled to a “partial pension”, you will receive a certain number of shares each month, but you will never be able to collect all 40 shares. Whether you are entitled to a full or partial pension depends on how long you have lived in Canada after the age of 18. Read on to find out more.
Full pension
Normally, if you meet the conditions of one of the following two categories, you are entitled to a full pension:
- Category 1: You have lived in Canada for at least 40 years since your 18th birthday.
- Category 2: You turned 25 on or before July 1, 1977, and at that time you :
- A) Living in Canada
- B) OR were not living in Canada, but had lived here for some time since your 18th birthday
- C) OR held a valid Canadian immigration visa
- D) AND have lived in Canada during the ten years immediately preceding the approval of your OAS application.
What are the eligibility criteria?
Three factors are taken into account to determine whether you are eligible for a full OAS pension:
- Your age
- Your legal status
- The number of years you have lived in Canada
For anyone living in Canada, you must :
- Be 65 years of age or older;
- Live in Canada and be a Canadian citizen or a person authorized to remain in Canada at the time your pension application is approved;
- Have lived in Canada for at least 10 years since your 18th birthday.
When should I apply?
You should apply for an OAS pension six months before your 65th birthday or when you receive an OAS application form.
Normally, you should apply for yourself. If you are applying for someone else, contact Service Canada to find out how.
How do I get one?
To obtain an application kit, you can either contact Service Canada, pick one up at a Service Canada office, or print one off the website.
To find the Service Canada office nearest you, click HERE.
In the kit, you’ll find detailed information to help you complete and submit an Old Age Security pension application. It also tells you where to send your completed and signed application form.
What documents will I need to provide?
If you were not born in Canada, or if you have not lived in Canada continuously since the age of 18, you will need to provide proof of your legal status in Canada, such as citizenship or immigration documents. You must also provide a document listing all your dates of entry into and departure from Canada, from the age of 18 to the present day. You may need to provide documents to confirm these dates.
The application kit contains more information on these requirements.
For more information, click HERE: https://www.canada.ca/fr/services/prestations/pensionspubliques/rpc/securite-vieillesse/admissibilite.html
The Allocation-logement program provides financial assistance to low-income households that spend a significant portion of their budget on housing.
The housing allowance takes into account the number of people in your household, your household type, your income and your monthly rent. It can be as much as $80 a month.
Who may be eligible?
The following people are eligible:
- Single people aged 54 or over;
- Couples with one spouse aged 54 or over;
- Households (workers, students, welfare recipients or other low-income families) with at least one dependent child.
How do I apply?
If you want to benefit from the Shelter Allowance program, contact Revenu Québec to obtain the Shelter Allowance application form. Please note that this form is not available on our website.For more information, consult the document Programme Allocation-logement (IN-165) or the Société d’habitation du Québec’s Web site.
You can also obtain more information by visiting the Gouvernement du Québec website.
As of July 1, 2011, the solidarity tax credit replaces the QST credit, the property tax refund and the credit for individuals living in a northern village.
The solidarity tax credit is calculated according to your situation by adding up the amounts to which you are entitled for each of the components of this tax credit, i.e. the QST component and the housing component.
How does one obtain this credit?
To receive this tax credit, you must be registered for direct deposit.
If you have not already registered, you can do so in several ways:
- By using the Register for Direct Deposit online service.
- By enclosing with your income tax return a blank cheque marked “VOID” on the front and bearing your name and social insurance number (the cheque must be drawn on an account at a financial institution with an establishment in Canada).
- By completing a Request for Direct Deposit (form LM-3.Q-V or LM-3.M-V), and including it in your income tax return.
If you do not have a bank account, contact Revenu Québec.
Who may be eligible?
You can claim the Solidarity tax credit if, at the beginning of a month included in the period from July 1 of a given year to June 30 of the next year, you meet the following requirements:
- you are 18 years of age or older;
- you live in Québec;
- you or your spouse are a Canadian citizen, a permanent resident or protected person within the meaning of the Immigration and Refugee Protection Act, a temporary resident, or a holder of a temporary resident permit within the meaning of the Immigration and Refugee Protection Act, and have been living in Canada for the prior 18 months.
Other information
If you have any questions or concerns about our privacy policy or the way in which we use and treat your personal information, please contact us at the following email address: vieprivee@residencessoleil.ca