Visits within the residences are now permitted

Great news! We are happy to announce that as of June 19, 2020, visits are now permitted to re-enter the residences for visits with their loved ones!

We are happy to welcome families in complete safety, providing a safe environment that meets government standards. All visitors must follow the measures implemented in our residences. The instructions are as follows:

Upon arrival at the residence :

In the entrance:

  • All visitors must sanitize hands before entering.
  • All visitors must wear a face cover/mask from the moment they enter the building to the moment they leave.
  • In order to properly understand the visitors’ state of health, they must complete the Visitor Questionnaire

At the reception desk:

  • The receptionist on duty 24/7 will go over each questionnaire to ensure they conform to the requirements.

During the visit:

  • Visitors should avoid taking detours and go directly to the resident’s apartment.
  • For the time being, visitors are not permitted to use common areas inside the residence.
  • All instructions indicated on the posters within the residence must be followed. For example, the maximum number of people allowed in the elevator.
  • A two-meter distance must be maintained between people who do not come from the same household. If this distancing is not possible, the number of guests must be reduced.
  • Visitors should wash their hands as often as possible with soap and lukewarm water.
  • Respiratory etiquette must be respected, such as:
    • Cover your mouth and nose with your arm to reduce the spread of germs when sneezing or coughing
    • If using a tissue, throw it out as soon as possible and wash your hands afterwards.

*If you are sick or feel the onset of any symptoms, do not visit the residence.

To be noted :

  • We recommend that visitors use our visiting rooms to maintain a safe environment inside the residence.
  • Outdoor visits continue to be encouraged and allowed at all times. Even if outdoors however, visitors must wear a face cover/mask and maintain a two-meter distance.
  • Only trained caregivers are allowed in the apartments of residents who are in self-isolation.
  • Caregivers are now obligated to wear a procedural mask (not a face cover), as well as eye protection.