Privacy Policy

Welcome to the Website of Les Résidences Soleil. Your use of this Website indicates your agreement with the following Terms of Use. 

Last update: April 16, 2024

Our commitment to protecting and respecting your privacy is of great importance to us.
We are committed to being as clear and transparent as possible about how we handle your personal information. This privacy policy explains in detail how we collect, use, store, protect and manage your information when you visit and interact with us via our website. 

What are cookies?

A cookie is a piece of information stored on your computer when you visit our website.  

Cookies often store your settings for a website, such as your login status, preferred language or location. Its purpose is to store information about your interactions with the site, recognize your device and record data such as your preferences or previous actions. 

Authorized by your consent, this cookie is stored on your device so that, on future visits, our site can offer you a personalized experience. Cookies may contain a variety of information, including personal data you may have provided through various interactions on the site, such as if you request to be contacted by our teams via a form, e-mail, etc. You have control over these cookies and may not be able to modify them. 

You have control over these cookies and can modify your browser settings to accept or reject them, delete them automatically when you close your browser, and more (see details below). 

What personal information do we collect? 

We limit the collection of your personal information to that which is necessary to fulfill the purposes for which it is collected. The following information may be collected when you visit our website: 

  • Information collected automatically: usage and preference data, cookies and web beacons.
  • Information you provide voluntarily when you fill in a contact form: your name, postal address, telephone number, e-mail address, communication preferences.
  • Banking information when purchasing a short break online: payment card details such as your name, credit card number, expiry date and CVV code. 
  • Information contained in a curriculum vitae for recruitment purposes: previous work experience, education, training and other. 

How do we collect this information? 

  • Directly from you: When you voluntarily provide us with personal information via our website, e-mail, telephone or in person.  
  • Through a third party: A family member, friend or acquaintance may contact us on your behalf to obtain information about our residences and services.  
  • Via our website: When you visit our Web site, we use electronic means such as cookies to collect technical information about your use of the Web site, your browsing preferences, your IP address, your language settings, the Web site you came from, the keywords you searched for, the pages you viewed, the items you clicked on and the advertisements you saw. 
    ○ A cookie is a data file stored by your browser on your computer, tablet or mobile device. This file contains information that can identify you each time you visit the same website. It is important to know that this cookie cannot establish your personal identity since the data is non-identifying. 
  • Google Adwords, Microsoft Advertising and FacebookAds: We use the remarketing service of the Google AdWords, Microsoft Advertising and FacebookAds platforms to advertise on third-party websites to visitors who have passed through our website. Remarketing displays targeted advertisements based on the pages of our website you have visited by placing a cookie on your web browser. 
  • Job application: We collect the personal information you include in your résumé when you apply for a position at Résidences Soleil for recruitment purposes only. 

How is your information used and for what purpose? 

We do not use or disclose personal information other than for the purposes for which it was collected in accordance with this policy. We do not sell or share your personal information with other companies under any circumstances, except in accordance with applicable laws. We use the information we collect in order to provide, understand, improve and develop our services and website, including for the following purposes:  

  • Responding to your inquiries and providing you with requested information; 
  • To send you newsletters and marketing communications, if you have given your prior consent; 
  • Enhance and personalize your experience on our website;
  • Provide services and information related to our residences; 
  • To make hiring decisions; 
  • For targeted advertising purposes. 

How do we protect your information?

We take physical and electronic security measures to protect us against unauthorized use, access, modification, destruction, disclosure, loss or theft of your personal information, including:

  • Secure storage of information with appropriate computer security measures.
  • Restricting access to personal information to authorized employees and trusted third parties who require access;
  • All employees of Les Résidences Soleil are required, as a condition of employment, to protect and treat the personal information they consult or handle as confidential.   
  • Encryption measures to protect sensitive information during transmission.

How long do we keep your information?

We retain your personal information for as long as is necessary for the original purposes for which it was collected. Where we have no justified need to process your personal information on an ongoing basis, or where applicable law requires us to do so, we will delete it. If immediate deletion is not possible (e.g. for archival purposes), we will store your data securely and isolate it from further processing until deletion is possible.

What are your rights?

In accordance with applicable law, you have the following rights, subject to certain conditions and exceptions:

  • Request access to your personal information held by us.
  • Update or correct inaccurate personal information.
  • Request the deletion of your personal information from our system.
  • Withdraw your consent to the collection and use of your personal information.

All requests concerning your personal information should be sent to Les Résidences Soleil Head Office to the attention of the Privacy Officer (see contact details below).

We will endeavor to respond to such requests within thirty (30) business days of receipt or within such other period of time as is reasonable based on the type of request received. Before providing, correcting or deleting personal information, we may ask you for additional information to verify your identity or to properly respond to your request. 

Compliance with data protection and privacy laws and regulations is a priority for us. In the event of a breach of confidentiality, we will take all necessary measures to limit the damage, assess the impact on the persons concerned, and provide the required notices through a transparent communication process that complies with current legislation.

Here are the cookies we use 

These cookies may be of different types: 

Necessary cookies: they help make the site usable by enabling basic functions such as page navigation and access to secure areas of the site. The site cannot function properly without them. 

Analytical and advertising cookies: these are used to understand how visitors interact with the website. These cookies help provide information on the number of visitors, bounce rate, source of traffic, etc. 

How can you manage your cookie preferences?

You must give your consent for cookies to be stored. You consent to the storage of cookies, the information about which is displayed on the banner visible when you first connect to the site. 

By clicking on the “Accept all” button, consent is given and remains valid for a maximum of one (1) year from the date of authorization.  

By clicking on the “Manage preferences” button, you can choose which cookies are permitted.

You can view the list of cookies and their purposes by clicking on the “View details” button. 

Please note: Necessary cookies cannot be refused, as they are necessary for the operation of the site and the provision of our services. Analytical cookies, which are used solely for audience measurement purposes, are deposited as soon as you enter the site, but can be refused by configuring them in the site manager. If you refuse to accept cookies, you are informed that your browsing and experience on the site may be impaired. 

You can also browse the links below, which contain comprehensive information on how to delete cookies in various browsers:

Our site also features buttons leading to our social networks. Please note that this privacy and cookie policy does not apply to these platforms. 

What are our spam policies?

We also comply with Canada’s anti-spam legislation. To this end, we are committed to ensuring that people who subscribe to our newsletters do not receive unsolicited electronic messages. If you receive a message from Les Résidences Soleil that you consider to be spam, please do not hesitate to contact our Privacy Officer at the address below. 

How can I contact the Privacy Officer? 

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:

To the attention of the Privacy Officer 
Les Résidences Soleil – Famille Savoie 
549 Verrazano Street 
Boucherville, QC J4B 7W2 

Or

At email: vieprivee@residencessoleil.ca

By using our website, you accept this privacy policy and consent to our collection, use and management of your personal information as described in this policy. 

The provisions of the present Les Résidences Soleil Privacy Policy may be modified in accordance with legal and regulatory developments. In this case, the modifications will take effect on the date of the update indicated at the top of this page. By continuing to use the site after this date, you accept the changes made. 

The provisions of the present Les Résidences Soleil Privacy Policy may be modified in accordance with legal and regulatory developments. In this case, the modifications will take effect on the date of the update indicated at the top of this page. By continuing to use the site after this date, you accept the changes made.