We want to assure you that our dedicated employees are making every effort, day and night, to keep our residents safe and healthy. They are our priority. We thank you for your collaboration and wish you a happy, sunny day! We are going to make it through!
Situation status by residence
Did you know that we are currently the only group of seniors’ residences that displays and updates, in a transparent manner, the status of all of its residences since the very beginning of the pandemic?
Here is the status report for all of our Résidences Soleil across Quebec as of July 19, 2021
Here is the status report for each of our 14 Résidences Soleil across Quebec as of June 11, 2021.
0 positive residents in our residences throughout the Résidences Soleil of the province in the past 3 months. We confirm that there are currently no positive cases in all of our residences.
As of June 28, 2021, all of our residences will be in Green zones (regions of Montreal, the North Shore, Montérégie and Estrie). Also, starting June 25, alleviated measures will be applied. Here are the updated guidelines applicable for seniors’ residences.
The vaccination campaign for the 2nd dose has been completed in all our residences in Quebec as at May 31, 2021. Please find below the vaccination status for most of our residences, regularly updated and provided in a transparent manner.
Confirmed dates as at May 31, 2021:
- Les Résidences Soleil Manoir St-Laurent: 2nd dose completed for all residents on May 12, 2021.
- Les Résidences Soleil Manoir Boucherville: 2nd dose completed for all residents on May 14, 2021.
- Les Résidences Soleil Manoir Sainte-Julie: 2nd dose completed for all residents on May 14, 2021.
- Les Résidences Soleil Manoir Laval: 2nd dose completed for all residents on May 14 and 27, 2021.
- Les Résidences Soleil Manoir St-Léonard: 2nd dose completed for all residents on May 18, 2021.
- Les Résidences Soleil Manoir Dollard-des-Ormeaux: 2nd dose completed for all residents on May 19, 2021.
- Les Résidences Soleil Pointe-aux-Trembles: 2nd dose completed for all residents on May 19 and 26, 2021.
- Les Résidences Soleil Manoir Sorel: 2nd dose completed for all residents on May 19, 2021.
- Les Résidences Soleil Manoir Brossard: 2nd dose completed for all residents on May 19 and 20, 2021.
- Les Résidences Soleil Manoir Plaza: 2nd dose completed for all residents on May 26, 2021.
- Les Résidences Soleil Manoir Mont-Saint-Hilaire: 2nd dose completed for all residents on May 21, 2021.
- Les Résidences Soleil Manoir Sherbrooke: 2nd dose completed for all residents on May 24, 2021.
- Les Résidences Soleil Manoir Granby: 2nd dose completed for all residents on May 31, 2021.
- Les Résidences Soleil Manoir Musée: 2nd dose completed for all residents on May 28, 2021.
Consent by proxy
To help us complete the vaccination consent process, we invite families who have a power of attorney for their parent and who have not yet been contacted by the residence to save time by contacting us. Please send us the following information by email to firstname.lastname@example.org:
- Your full name
- Telephone number to contact you
- Full name of the resident
- Apartment number
- Resident’s Résidence Soleil
Upon receipt of this information, the residence will contact you as soon as possible to complete your relative’s file.
Since June 14, visitors from one family bubble at a time are allowed in apartments in Yellow zones as per the MSSS guidelines. Wearing a mask is mandatory at all times.
Starting June 28 in Green zones, visitors from more than one family bubble at a time will be allowed, but the 2-metre distancing must be maintained inside the apartment.
Also, on our exterior grounds, visitors will be allowed and be able to enjoy our amenities with our residents. Visitors must comply with our safety process at the reception before going on the residence grounds with their relatives:
- fill out the Visitor’s Questionnaire and the register,
- wear a mask according to guidelines and
- perform hand sanitization.
The 2-metre distancing must be observed at all times, and tables and benches used must be sanitized with the cleaning products available outside.
Alleviated measures for fully vaccinated persons
Starting June 25, 2021, alleviated guidelines will apply for fully vaccinated persons, as mentioned by our Prime Minister. As such, these persons will be able to visit each other in their homes or apartments without having to wear a mask or keeping a physical distance. In common areas, the mask remains mandatory.
As such, we ask visitors to confirm, on a voluntary basis, their vaccination status at the reception desk to help us prepare for the application of these alleviated measures and confirm the immunity of our living environments.
Wearing a mask is mandatory for the relative and the resident, and must be kept on at all times inside the apartment and outside if both persons are not fully vaccinated. Also, always stay 2 meters apart, except during situations where help or care is provided.
During each visit:
- Access through the reception security protocol is mandatory.
- Everyone must self-monitor their symptoms daily.
- If you have symptoms, if you have been in contact with a symptomatic person, a suspected or a confirmed positive person, a traveler, or if have traveled recently yourself, you are not allowed to come to the residence to visit your relative, and you must immediately notify us.
- The authorization of the Management, as well as a second training session, is mandatory to visit a resident in isolation.
It is possible for families to schedule a time slot at the Contactless Safe Parlor available in most of our residences. Ask the receptionist for more information.
Also, time slots are available if residents wish to book the residence’s tablet for a virtual family meeting (with or without support of our team).
Rental visits are available through our Safe Visits Commitment protocol, and it will finally be possible to once again include common areas during the visits of our lovely life environments.
First of all, it should be noted that visitors are once again authorized by the MSSS in all of our residences. The caregiver authorization process in therefore no longer mandatory if you wish to visit your relatives. See the Visitor section.
However, if you would still like to have an official authorization as a caregiver and be trained on best practices to protect your relative, we would be happy to receive your request through the below process.
If you are a new natural caregiver, please follow this process for a personalized training.
Visits to the residence / Best practices
Our checklist contains the instructions to follow in your role as a caregiver before entering the residence, upon your arrival, during your visit and when you are leaving.
Please read, memorize and save these guidelines as a reminder.
In order to relieve our receptionists and our management team, all initial inquiries must be made through the form below. You will also find all the necessary documentation that you must agree to read before submitting your request. We will then be able to validate and authorize your access in a secure manner, while maintaining a favorable balance between the benefits and the risks associated with your presence.
To apply for an authorization:
- Complete this consent form
- You can complete it directly from the PDF file on your computer, save it, and attach it with your request.
- Or print it, complete it by hand and scan it or photograph it and attach it with your request.
- Send the completed consent form by email to email@example.com.
- Watch this training video.
- Read all the instructions listed above as well as the Caregiver checklist.
The residence will contact you to authorize your request. We look forward to seeing you again!
- Wearing a procedure mask is still mandatory for all residents, employees and visitors of seniors’ residences. Residents must wear them as soon as they exit their apartment, in all common areas and during care or services, whether they are fully vaccinated or not.
- Medical masks are provided every day, free of charge, and are available at all times at the reception desk and at the medical office.
- During outings outside the residences, the same rules prescribed to the general population apply to residents. Residents may choose to wear the procedure mask or the reusable face covering.
- Starting June 25, 2021, Public health authorities authorized alleviated measures for fully vaccinated persons:
- Fully vaccinated persons will be allowed to meet in a private location (such as your apartment or your family’s home) without having to keep a mask or maintain distancing.
- This alleviation applies if you wish to invite another resident, a family member or a friend, but does not apply to employees.
- This alleviation does not apply to common areas such as corridors and activity rooms of the residence. Masks are therefore still mandatory upon exiting your apartment for the moment.
- To be considered fully vaccinated, 2 doses of COVID-19 vaccine must be administered after a period of more than 7 days.
- We wish you warm reunions with your family!
- Hand disinfection is mandatory upon entering and leaving the residence. Frequent hand hygiene must remain a priority, which is why we raise awareness of our residents daily and offer training.
- All residents must self-monitor their symptoms daily.
- Residents who notice the appearance of a symptom or who are in doubt must notify us immediately via their apartment intercom. The healthcare team immediately validates their symptoms and reassures them while respecting the preventive protocol.
- Residents must notify us if they suspect they have been in contact with a symptomatic or suspected person. We will then initiate our preventive protocol and ensure that they get tested on site quickly.
- We ask all our residents not to avoid using public transportation during the pandemic due to the level of community transmission.
- Social distancing instructions must be observed inside and outside the residence.
Additional confinement guidelines
- Since May 28, residents may visit their family outside the residence. The same rules apply as the ones for the general population: limit of 2 family bubbles for a maximum of 8 people, remain outside (on the residence grounds), keep a 2-metre distance, and everyone must wear a mask at all times, even if they are vaccinated.
- Indoor gatherings are forbidden by the government for the moment.
- Only outside outings to take a walk, practice an activity or go to an essential business are permitted.
- As for the general population, shopping centers and non-essential businesses (shops, hair and beauty salons, museums and libraries) are allowed, but these places are not recommended for seniors unless it is for making essential purchases.
- Upon leaving and returning, residents must confirm at all times the location(s) they visited to the receptionist in order to register them and ensure the traceability of our entry and exit register, as requested by Public Health authorities.
- In Yellow and Green zones:
- Free group activities between friends, without supervision, are once again allowed by the Public health authorities. Specific protocols are posted in each activity room.
- Shows, celebrations and concerts resume gradually, following a strict protocol. See the residence’s activity calendar.
- Activities with seating positions (e. g. bingo, shows, concerts, hockey games, etc.) can welcome up to 250 seated people, depending on the size of the room, with assigned seats, participant registry, distancing, mandatory masks, traffic flow paths and hand sanitizing.
- Group activities to prevent deconditioning can welcome groups of up to 25 residents.
- Many deconditioning prevention activities are offered and organized daily for our residents, depending on their interest and of the residence : physical exercises, gentle chair exercises, yoga, tai-chi, battery balloon, bingo, pétanque, aquafitness, dancing, memory games, scrabble, movies, trivia, mandala, shuffleboard, gardening, walking club, arts and crafts, knitting, billiards, bean bag toss, beanball baseball, book club, shop, painting, volunteer activities, Assistance Committee, etc.
- Time slots are available if residents wish to book the residence’s tablet for a virtual family meeting (with or without support).
- For over a year, our recreation leaders worked full-time to create and suggest new activities that follow Public health authorities’ guidelines. They are also always available to help residents.
- Individual activity books as well as placemats including physical exercises, cognitive activities, recreational games, reading, etc., are distributed to all residents during periods of confinement or isolation.
- Convenience stores inside residences have remained reliably open so that residents can do their shopping and avoid having to go to crowded areas.
- The hair salon and beauty services are available (by appointment only).
- Preventive isolation for all new residents who move in is no longer required. The MSSS has alleviated its directives on mandatory isolation.
- Management of the residence, in collaboration with the resident, the resident’s family and/or the movers, will schedule a date and a time for the move to allocate an elevator and allow the implementation of a safe traffic flow path beforehand.
- The traffic flow path will be determined by management, and the use of the loading dock will be prioritized.
- Movers and the families must follow all applicable guidelines, i.e.:
- Mandatory hand sanitizing upon entry in the residence;
- Complete the Visitor’s Questionnaire to identify any potential risks;
- Respect a two-metre distance between persons at all times;
- Limit the number of people to a maximum of two at a time in the apartment (family members and movers). When the movers have left, 2 family members will be able to take over and help the resident move in and get settled.
- Procedure masks are mandatory at all times.
- As soon as the move is complete, the complete traffic flow path will be carefully sanitized by our housekeeping staff.
Excellent news! Dining rooms in all of our Résidences Soleil in Quebec are have reopened. Weare authorized by the Ministère de la Santé et des Services sociaux to reopen our dining rooms, one at a time, in all of our Résidences Soleil, as long as we follow a strict protocol. We are taking this opportunity to thank our understanding and watchful residents who have made our work easier during this time increased operational obligations.
Instructions to follow in the dining room:
- Wearing the procedural mask is mandatory until the meal is served, and the residents must put it back on as soon as they are about to get up.
- Hand sanitizing is mandatory when entering and leaving the dining room.
- Residents who do not have a meal plan included in their lease have the option of adding an à-la-carte meal.
Our team will ensure all other preventive measures.
- Wearing a mask is compulsory for all residents when they are leaving their apartment and whenever they are traveling.
- Hand sanitization is mandatory upon returning from an outing, and we encourage residents to wash their hands as soon as they return to their apartment.
- All our employees have access, at all times, to the personal protective equipment required to protect them.
- The Savoie Family also generously offered to all their residents and employees a washable mask to wear outside the residence.
- For our employees’ health and safety, protective screens were also installed in front of their desks and in the offices of our accommodation advisers and managers.
- Our housekeeping staff is working hard on disinfecting common areas as well as “high touch” areas of the residences several times a day.
- All of our staff members receive monthly training reminders regarding specific disinfection procedures to deal with COVID-19.
- Upon their arrival at the residence, all our employees perform each of these steps before starting their shift:
- Hand sanitizing
- Checking for symptoms
- Remove their face covering and put on a new procedure mask
- Put on their work clothes
- Reminders of guidelines to follow
- All common areas have been reorganized in order to maintain social distancing and ensure effective disinfection. Self-adhesive patches are also placed on the floor as a reminder.
All rooms, common areas and activities indicate distinct preventive protocols to follow.
All residents staying 24 hours or more in a hospital must :
- Be tested negative for COVID in the last 24 hours before returning to the residence.
- The return must have previously been arranged in collaboration with the residence management and the hospital to ensure the safety of all residents and staff members.
- Considering that hospitals are currently places with very high levels of risk, the MSSS imposes compulsory isolation of 14 days for people who have stayed in a hospital for more than 24 hours.
Intended for and organized by our residents, the main objective of this program is to raise awareness and remind people of essential actions to protect themselves from the virus. The idea came to us after reviewing the training of all our employees, then that of family caregivers. We then told ourselves that the only untrained ones were our residents, and they really liked this innovative idea. This is how, from September 28 to October 4, 2020, the very first COVID Prevention Week began in all of our Résidences Soleil across Quebec.
During these weeks, several videos are presented, followed by training and workshops to concretely apply best practices. The program offers: training on self-monitoring of symptoms, question-and-answer session with our care staff, workshop on cleaning face covers, workshop on the 6 steps for effective hand hygiene, demonstration experiments, and many more.
In addition, apart from these workshops and training, videos continue to be broadcast in the residence on a regular basis for residents as reminders of these best practices.
This Guide is intended to all of our residents, employees, caregivers, family members and all other members of the great Résidences Soleil family.
This unprecedented year was difficult for all of us! We sincerely thank you for doing your part, for being understanding, vigilant and resilient. Your support makes all the difference, because we need the contribution of each and every one of you to keep our environment, our seniors and our employees healthy and safe. Let us be vigilant, continue our efforts to protect ourselves and above all, let’s stay optimistic!
In this short guide, you will find:
- COVID-19 symptoms checklist
- Self-monitoring of symptoms
- Reminder of instructions to protect yourself
- Face covering and mask
- Efficient hand washing
- Family outings and visits
- Visits to the residence
- Ideas and alternative to traditional shopping
- Ideas for remote family gatherings
- Volunteers and Web updates
Frequently Asked Questions
Yes, but it is still important to follow government guidelines.
Starting June 25, 2021, measures are alleviated for people who are fully vaccinated: they can meet in a private location (for example, your family’s home) without having to wear a mask and maintain distancing. From that date on, if you are fully vaccinated, as per government guidelines, you are allowed to do so.
Otherwise, guidelines for the general public apply: in Green zones, exterior gatherings are allowed under the following conditions:
- Inside, maximum of 10 people or the occupants of 3 different residences, with masks and distancing.
- Outside, 20 people maximum, with masks and distancing.
Yes. It is recommended to prepare your shopping beforehand to avoid making stops in businesses in another region. The government has removed the obligation to follow a preventive mandatory isolation upon returning to the residence as long as the measures and monitoring of symptoms are followed.
Yes, if the resident needs to be accompanied. Wearing a mask or face covering is mandatory for all passengers and the resident should be seated in the back seat in order to try to respect social distancing. It is also advisable to keep the windows half-open.
Yes, authorized significant caregivers are welcome at all times in all of our residences. They must nevertheless respect the prevention and security measures of the residence. To be recognized as a caregiver, please refer to this section. Public health authorities ask to limit family caregivers to those supporting their loved one and the residence in a way essential to the condition of the resident.
Yes; however, the caregiver must obtain authorization from management, and a second training is mandatory before the next visit. Caregivers must also understand the risks inherent in their visit for themselves and those close to them.
Yes. The MSSS authorizes visitors back in all of our residences. The caregiver authorization process in therefore no longer mandatory if you wish to visit your relatives. See the Visitor section. However, if you would still like to have an official authorization as a caregiver and be trained on best practices to protect your relative, we would be happy to receive your request through the process outlined in this section.
The reason we keep track of all places visited by residents when they leave the residence is to ensure the reliability and efficiency of our traceability and contact process. In the event where a positive case is declared at the residence or in a location that has recently visited by one of our residents, this process allows us to be extremely proactive in our contact investigation and monitoring and screening plan.
For residents who feel the first symptoms of COVID-19, screening is required immediately. Isolation becomes mandatory until the results are ready, and residents must stay in their apartment. Our staff will closely monitor the progress of their symptoms on a daily basis. Potential contacts are immediately listed through to our efficient investigation protocol. If necessary, and if their condition changes quickly, we will take no risk and transfer the resident to the hospital.
We have also developed a provincial COVID Crisis Unit made up of experts available 24 hours a day to support management.
Yes. Of course, families of a resident who has tested positive, is in isolation or is exposed to any probable risk are always be promptly contacted individually by telephone (unless the autonomous resident refuses that we inform his family). Also, since the start of the pandemic, we have been keen to be transparent and to provide a reliable, readily available source of information. This COVID-19 updates page has been created to help families review the real current situation of each of our residences. You are therefore able to review each confirmed case throughout the province (differentiating between residents actually staying at the residence and residents who tested positive and unfortunately needed to be hospitalized), residences undertaking an outbreak watch, targeted regions and steps, active outbreaks, implemented protocols and particular measures for each of them, as well as collaborations and communications with regional health authorities and CISSS/CIUSSS, etc.
By being transparent, we are able to reassure you, free up the telephone lines of our residences and correct erroneous information published on the daily governmental list. We are proud of having been able to rigorously keep this page updated since March 2020 and of being, even today, the only group of seniors’ residences to publish the situation status of its residences with such transparency. Since the beginning of the vaccination, you have been able to review every scheduled date for first and second doses, as well as the reopening dates for every dining room.
Relatives can keep abreast of the situation and instructions in our residences by subscribing to our Family newsletter.
Yes. By reservation, our counsellors can gladly meet you 7 days a week, according to preventive and safety measures. We have developed a rigorous visit protocol that still allows us to keep a warm, friendly approach. Several options are also possible to organize a virtual visit in keeping with your availability. You can find the details of our Safe Visits Commitment here – book a meeting today!
Good news! We are now able to show you our common areas and activity rooms! The Ministère has just given us its approval.
Communications to our Residents
In this section, find all of our recent communications for residents, including the most recent Écho journals of each residence as well as the memos distributed to them in connection with COVID.
Living in residence during a pandemic