COVID-19 update
We want to continue to assure you that our dedicated employees are making every effort, day and night, to keep everyone in our residences safe and healthy. They are our priority. We thank you for your collaboration. We will get through this together!
Situation status by residence
As of January 25, 2021
0 positive resident at the residence. A resident and a couple from our establishment are now officially cured according to Public Health. The outbreak should be lifted shortly by Public Health based on the latest results of massive screening.
0 positive resident at the residence. Two residents who performed their isolation outside are officially cured according to Public Health and back at the residence.
Public Health officially ended the outbreak at the residence on December 29, 2020.
0 positive resident at the residence. Six residents of our facility who tested positive have gone through their complete isolation outside and are now officially cured according to Public Health and back at the residence.
Public Health officially lifted the outbreak at the residence on January 8, 2021.
0 positive resident at the residence. Good news! Our 4 residents who tested positive for COVID have completed their complete isolation and are now officially cured according to Public Health.
0 positive resident at the residence. The resident who tested positive for COVID has undergone complete isolation and is now officially healed according to Public Health.
0 positive resident at the residence. Good news! Our couple who were doing their isolation in their apartment at the residence is now officially healed since January 18, according to Public Health.
0 positive resident at the residence. The resident who tested positive for COVID has undergone complete isolation and is now officially healed according to Public Health.
0 positive resident at the residence. Our residents who tested positive for COVID are now all officially cured according to Public Health.
Public Health officially ended the outbreak at the residence on January 3, 2021.
16 positive residents at the residence. Several residents of our establishment have tested positive for COVID-19 following the massive screening carried out between January 12 and 15. These residents were of course immediately placed in segregation in their apartments until their full recovery. They are doing well, their condition is stable and if there is any change they will be immediately transported safely to the hospital. A resident is also in good hands at the hospital and we check in regularly.
Fortunately, thanks to our well-organized and very strict bubble concepts as well as our proactive investigation, we have obtained the agreement of Public Health so that only residents who are part of the contact bubbles of these positive residents are placed in isolation.
As a preventive measure and at the request of Public Health and the MSSS, we will carry out a massive screening of all residents on January 27 in order to obtain an accurate portrait of the entire residence and thus be able to curb the spread of the virus within the establishment.
0 positive resident at the residence. Good news! Following the massive screening carried out on January 15, we can confirm that all residents have received a negative result! As of today, there are therefore no more positive residents at the residence and 50 residents are officially cured according to Public Health. We received authorization from Public Health to lift the outbreak on January 23.
We will therefore revert to the government measures currently in effect and which will continue until February 8, at a minimum. (see instructions by section below)
2 positive residents at the residence. Two residents of our facility, living in the same apartment, tested positive for COVID-19. These residents were of course immediately placed in isolation in their apartment and due to cognitive impairment, they are monitored 24/7 until their full recovery. They are doing well and if there is a change, they would be transported safely to the hospital.
Good news! A massive screening of all residents was carried out on January 16 and 17, allowing us to obtain an accurate portrait of the entire residence. We have received the results and they are all negative!
0 positive resident at the residence. We can confirm to you that as of today, we have no positive cases in our other residences:
- Manoir Boucherville
- Manoir Sorel
- Manoir Sherbrooke
- Manoir du Musée
- Manoir St-Laurent
- Pointe-aux-Trembles
Preventive Measures
All of our residences are currently in the red zone, so here are the preventive measures that apply to all of our residents and their families. Depending on the situation of certain residences, more restrictive measures may apply. Please consult the Status Report by Residence for more information.
In addition, during the press briefing on Wednesday, January 6, 2021, the Prime Minister announced new containment rules for the entire population of Quebec. The purpose of these instructions is to slow down the chain of community transmission which is at a critical level throughout the province.
These new instructions, intended for the entire population of Quebec, will take effect from Saturday January 9 and will continue until February 8, at a minimum.
See the memo distributed to residents on January 8, 2021
- Visitors are prohibited at all times in the red zone;
- It is possible for families to reserve a time slot at the Contactless Safe Parlor available in most of our residences. Ask at reception.
Additional confinement guidelines (January 9 to February 8, 2021 minimum)
- Only caregivers authorized by management can visit;
- Only one caregiver is authorized per day, per apartment;
- The number of eligible caregivers must be limited to two per apartment;
- If a resident currently has more than two authorized caregivers, it is their duty to identify a maximum of two.
- It is important to stick to essential visits.
- Relatives must also follow the instructions issued for the general population. In particular, reduce contact as much as possible and respect the curfew. However, concerning the curfew, if you offer essential support requiring your presence at the end of the evening (eg bedtime assistance), the management could validate and obtain a letter allowing you to travel.
- Read the information sheet for caregivers (government document updated 20-01-2021)
General guidelines (during the pandemic)
- Caregivers only have access to their loved one’s apartment. Common areas remain prohibited.
- During each visit, access via the reception security protocol is mandatory.
- Everyone should do daily self-monitoring of their symptoms.
- If you have a symptom, if you have been in contact with a symptomatic person, in contact with a suspected or positive person, a traveler or have traveled yourself recently, you are prohibited from coming to the residence to visit your loved one and you must immediately notify us.
- Wearing a mask is mandatory for the caregiver and the resident, and must be kept in the apartment at all times;
- Maintain a distance of 2 meters at all times, except in a situation of assistance or care;
- The authorization of the Management, as well as a second training is mandatory to visit a resident in isolation;
Visits to the residence / Best practices
Here you will find our checklist of the instructions to follow in your role as a caregiver: before entering the residence, when arriving, during your visit and when leaving.
Please: read, memorize and save these instructions as a reminder.
In order to relieve our receptionists and management team, all initial inquiries should go through the form below. You will also find all the necessary documentation there that you must agree to read before submitting your request. We can then validate and authorize your access in a secure manner, while maintaining a favorable balance between the benefits and the risks associated with your presence.
To request an authorization:
1. Complete this consent form
- You can complete it directly from the PDF file on your computer, save it, and attach it to us with your request.
- Or print it, complete it by hand and scan it or photograph it for us to attach.
2. Send the completed consent form by email to info@residencessoleil.ca
3. Watch this training video.
4. Have read all of the instructions listed above, as well as the Caregiver Checklist.
The residence will contact you to authorize your request. We look forward to seeing you again!
- Wearing a mask or face cover is mandatory upon leaving the apartment and in all common areas. The Savoie Family was pleased to graciously offer a face covering for all of our residents at the start of the pandemic.
- Hand disinfection is mandatory upon entering and leaving the residence. Frequent hand hygiene must remain a priority, which is why we educate them daily and offer training.
- Residents all self-monitor their symptoms daily.
- Residents who notice the appearance of a symptom or who are in doubt notify us immediately via their apartment intercom. The healthcare team immediately validates their symptoms while respecting the preventive protocol.
- Residents should notify us if they suspect they have been in contact with a symptomatic or suspicious person. We then initiate our preventive protocol and ensure that they get screening on site quickly
- We ask all our residents not to take public transport during the pandemic, considering the level of community transmission.
- Social distancing instructions must be observed inside and outside the residence.
- We ask our residents not to receive another resident in their apartment during the pandemic, and not to share any object without having been able to disinfect it effectively. However, if they understand the risks and wish to receive a friend-resident, they should respect their “bubble group” to limit contact.
Additional confinement guidelines (January 9 to February 8, 2021 minimum)
- Mandatory curfew from 8:00 p.m. in the evening until 5:00 a.m. the next morning;
- If a resident chooses to break an orderly curfew for the general population anyway, we advise them that the police are authorized to issue fines ranging from $ 1,000 to $ 6,000.
- It is forbidden to visit a family bubble (a home);
- If a resident makes this choice despite everything, on his return to the residence, the government requests mandatory isolation of;
- 7 days for an outing of less than 24 hours;
- 14 days for an extended stay (from one night or more than 24 hours)
- Only outside outings to take a walk, practice an individual activity or go to an essential business are permitted, but must be done before the curfew;
- No indoor or outdoor gathering is allowed;
- All non-essential businesses remain closed, except for those where pickup or delivery is possible (example: restaurant);
- Upon departure and return, residents must confirm at all times the location(s) they went to the receptionist in order to register the traceability requested by Public Health in our entry and exit register
General guidelines (at all times)
- It is important that all residents, during each of their outings, tell the receptionist where they are going in order to be able to keep our method of traceability requested by Public Health.
- Interregional travel is prohibited;
- If a resident wishes to go to his chalet, he is not prohibited from going there. However, interregional travel is not permitted.
- It is important to go alone and to have done your shopping beforehand in order to avoid making stops in businesses in another region.
- Upon return to residence, the government requests mandatory isolation of 14 days.
Confinement guidelines (January 9 to February 8, 2021)
- All group or bubble activities must be suspended. Only individual free activities can be maintained, for the moment, while respecting the health protocol of each;
- The hairdressing salon and beauty services remain closed. However, essential care such as foot care, denturist and audiologist are still possible, by appointment only.
- The home convenience store remains open so that residents can do their shopping and avoid going outside;
- Family members can also bring them grocery bags through our front desk security protocol.
- Our recreation leaders are also available to help residents do their grocery shopping online and organize delivery to the residence.
- Individual activity books including physical exercises, cognitive activities, fun games, readings and more will be distributed to all residents during this period;
- From January 9 to February 8, the government is requesting compulsory isolation of 14 days for all new residents who move into seniors’ residences;
- Management of the residence, in collaboration with the resident, the resident’s family and/or the movers, will schedule a date and a time for the move to allow the implementation of a safe traffic flow path.
- The traffic flow path will be determined by management, and the use of the loading dock, dedicated elevators and safety corridors will be prioritized.
- Movers and the families must follow all applicable guidelines, i.e.:
- Mandatory hand washing upon entry in the residence;
- Complete the Visitor’s Questionnaire to identify any potential risks;
- Respect a two-metre distance between persons at all times;
- Limit the number of people to a maximum of two at a time in the apartment (family members and movers). These two people must remain in the apartment; family members may not switch places in order to reduce risks of contamination.
- Movers and family members must come to the residence with complete and adequate personal protective equipment (at least a mask).
- The move must be made in one trip to limit the number of entries/exits and the risk of cross-contamination.
- As soon as the move is complete, the complete traffic flow path will be carefully sanitized by our housekeeping staff.
- Following the new containment instructions announced by the government, the dining rooms of all RPAs must be closed. The delivery of meals to the apartments will therefore begin from this week in all our residences.
- During this compulsory closure, the delivery of meals will be free of charge.
- Residents always have the option of adding a meal plan to their lease for the time of confinement.
- The home convenience store remains open so that residents can do their shopping and avoid going outside.
- Families can also bring grocery bags to loved ones via reception security protocol.
- It is always possible for residents to ask for help from the recreation animator to shop online and arrange delivery to the residence.
- If a resident receives a visit from a caregiver, it is not allowed for the latter to share a meal with his loved one because it is not recommended to remove his mask and share an object in contact with saliva.
- Wearing a mask or face cover is compulsory for all residents when leaving their apartment and when traveling.
- Hand sanitization is mandatory upon returning from an outing and we encourage residents to wash their hands upon returning to their apartment.
- All our employees have access, at all times, to the personal protective equipment required to protect them.
- The Savoie family also generously offered all their employees a washable mask to wear outside the residence. Read the protocol for use here.
- For their health and safety, protective screens are also installed in front of our receptionists and in the offices of our accommodation advisers and managers.
- Our housekeeping staff work hard on disinfecting common areas and “high touch” areas of the residence several times a day.
- All of our staff receive monthly training reminders regarding specific disinfection procedures to deal with COVID-19.
- All our employees, upon their arrival at the residence, perform each of these steps before starting their shift:
- Hand disinfection
- Temperature measurement and validation of symptoms
- Changed the face cover for a new procedural mask
- Change of clothing to put on his uniform or work clothes
- Disinfection and wearing of eye protection
- Reminder of the instructions in place
- All common areas have been reorganized in order to maintain distance and provide for effective disinfection. Self-adhesive patches are also placed on the floor as a reminder.
- Each room, common room and activity has a separate preventive protocol to follow.
All residents staying 24 hours or more in a hospital must :
- Be tested negative for COVID in the last 24 hours before returning to the residence. The return must be previously have been arranged in collaboration with the residence management and the hospital to ensure the safety of all residents and staff.
- The MSSS imposes compulsory isolation of 14 days for people who have stayed in hospital for more than 24 hours, considering that hospitals are currently places of very high risk.
Intended and organized for our residents, the main objective of this program is to raise awareness and remind people of essential actions to protect themselves from the virus. The idea came to us after reviewing the training of all our employees, then that of family caregivers. We then told ourselves that the only untrained ones were our residents and they really liked this innovative idea. So this is how, from September 28 to October 4, 2020, the very first COVID Prevention Week began in all of our Soleil Residences across Quebec.
Several videos are presented there, followed by training and workshops to concretely apply best practices. On the program: training on self-monitoring of symptoms, question-and-answer session with our care staff, workshop on cleaning the face cover, workshop on the 6 steps for effective hand hygiene, demonstration experience, etc.
In addition, apart from these workshops and training, videos continue to be broadcast in the residence on a regular basis for residents, as reminders of these best practices.
For more information and to see the wonderful photos of our residents, see this page.
This year, the holidays will be very different, but know that despite all the preventive measures, we make every effort to radiate the magic of Christmas in our residences!
This historic year has been difficult for all of us! We sincerely thank you for doing your part, for being understanding, vigilant and resilient. Your support makes all the difference, because to keep our environment, our seniors and our employees healthy and safe, we need the contribution of each of you.
Let’s keep our spirits up and try to make the most of the holidays anyway.
In this guide you will find:
- The holiday season at the residence
- Ideas to celebrate Christmas differently
- Ideas & alternatives to holiday shopping
- Gift delivery
- 14 preventive days in order to limit transmission
- Visits to the residence
- Family outings and reunions
- Reminder of symptoms of COVID-19
- How do we usually get COVID-19
- Reminder of the instructions to protect yourself
Frequently Asked Questions
Yes, if the resident needs to be accompanied to get to an essential medical appointment. Wearing a mask or face covering is mandatory for all passengers and the resident must be seated in the back in order to try to respect social distancing. It is also advisable to keep the windows half-open. The family member must follow the same instructions as those applicable to family caregivers.
During confinement, from January 9 to February 8, it is forbidden for a resident to visit a family bubble (a home). If a resident makes this choice, the government requests compulsory isolation of 7 days on his return to the residence for an outing of less than 24 hours and 14 days for an outing of more than 24 hours (or from one night).
If a resident wishes to go to his chalet, he is not prohibited from going there. However, interregional travel is not permitted. It is important to go alone and to have done your shopping beforehand in order to avoid making stops in businesses in another region. On return to the residence, if it is done during confinement from January 9 to February 8, the government requests compulsory isolation of 14 days.
The reason we keep track of all places visited when a resident leaves the residence is to keep our method of tracing and making contact reliable and efficient. In the event that a positive case occurs at the residence, this process allows us to be extremely proactive in our contact investigation.
Yes, authorized significant caregivers are welcome at all times in all of our residences. They must nevertheless respect the prevention and security measures of the residence. To be recognized as a caregiver, please refer to this section. Public health asks to limit family caregivers to those supporting their loved one and the residence in a way essential to the condition of the resident.
Visitors are prohibited at all times in the red zone. It is however possible for families to reserve a time slot at the Contactless Security Parlor *. It is mandatory to contact the residence before your visit in order to obtain their authorization.
* Available in most of our Résidences Soleil.
Yes, however, the caregiver must obtain authorization from the Management and a second training is mandatory before the next visit. Caregivers must also understand the risks inherent in their visit for themselves and those close to them.
For a resident who has a first symptom of COVID-19, isolation becomes mandatory and he must stay in his apartment. The staff are closely monitoring the progress of his symptoms every day. Screening is immediately requested. Potential contacts are immediately listed thanks to our efficient investigation protocol. If necessary, if his condition changes quickly, we take no risk and transfer the resident to the hospital.
We have also developed a provincial COVID Crisis Unit, made up of experts available 24 hours a day to support management.
Since the start of the pandemic, we have been keen to be transparent and to offer a reliable source of information. You can therefore consult at the top of this page the actual situation of each of our residences. It also helps correct erroneous data published on the government’s daily list. We are proud to have been the only residences across the province for 8 months now, publicly releasing a transparent case update.
Obviously, families whose resident is affected by a positive result, isolation, or any sufficient risk, are always contacted individually by telephone. Except if the independent resident refuses that we inform his family.
Relatives can keep abreast of the situation and instructions in our residences by subscribing to our Family Newsletter.
Yes, we have developed a rigorous visit protocol to ensure a safe visit. Several options are also possible to organize a virtual or partial visit. Consult the details of our Safety visit commitment here
Communications to our Residents
In this section, find all of our recent communications for residents, including the most recent Écho journals of each residence as well as the memos distributed to them in connection with COVID.
Access the Échos of our residences by visiting the family and resident section of each mansion.
Living in residence during a pandemic
Testimonials
Living in residence during a pandemic
