Everything is going well in our residences!
We want to assure you that our dedicated employees are making every effort, day and night, to keep our residents safe and healthy.
Quick access :
Safe rental visits are available with or without an appointment in all of our Résidences Soleil.
We thank you for your collaboration and wish you a happy, sunny day!
Situation status by residence
Did you know that 2 pandemic years later we are the only group of seniors’ residences that displays and updates, in a transparent manner, the status of all its residences since march 2020, the very beginning of the pandemic?
Since the situation is stable and back to normal, our daily updates will only resume if needed. Last updated October 1st, 2022.
Below you will find the updated guidelines, applicable in RPA (update May 12th, 2022) :
Welcome all visitors!
Instructions to share with your guests :
- Plan to monitor your symptoms before your visit.
- Always validate before the visit, your contacts at risk, school in outbreak, etc.
- Follow reception protocol
- Hand hygiene
- Symptom monitoring
- The common areas, activities and dining room are authorized to visitors.
- Please respect all the measures in place and let us know if you have any symptoms.
Specific risk factors in RPA (environment with vulnerable clientele):
- If you are Positive, you cannot present yourself after your 5 days of isolation. You must wait a minimum of 14 days and demonstrate all clinical cure criteria.
- If you are Close contact of a positive person, you must wait 14 days before presenting to the residence.
- If you demonstrate any of the symptoms consistent with the updated expanded list.
Self-monitoring of symptoms. You will find on page 2 the up-to-date list of symptoms compatible with COVID-19.
Communications to visitors :
Visitors – Before entering the residence, you must:
- Be aware that by entering you become one of the major risk vectors for our living environment and our most vulnerable and fragile residents in the face of this virus.
- Limit your contacts and travel and apply good hygiene practices in your daily life.
- Self-monitor your symptoms. Notify us as soon as you suspect a symptom and postpone your visit.
- We encourage you to bring clean clothes and your protective equipment to change on arrival and a bag to put your clothes worn in the community.
- Avoid bringing non-essential items from home.
Visitors – in the apartment you must:
- Head first to the bathroom to wash your hands.
- It is strongly recommended to wear the mask on both sides (visitor and resident) and throughout the duration of the visit.
- Maintain 1m distance at all times, except in care situations.
- Our team is available to refresh your training on preventive practices to adopt in care situations.
- Avoid hugs for the moment, opt for: a mime or blow away kiss, an elbow greeting, a mime hug, or use your words to emphasize how much you love and appreciate your loved one.
- Be aware that you may be carrying the virus without knowing it.
- Regularly clean and disinfect affected surfaces and objects.
- If you have a question or need, communicate with the reception via the intercom in the apartment.
Time slots are also always available to reserve the residence tablet for a virtual family meeting, with or without the help of our team.
Rental visits are permitted with our Safe Visit Commitment protocol, and it is finally possible for us to show you around the common places of our beautiful living environments.
All visitors are autorised.
The caregiver authorization is not mandatory if you wish to visit your relatives.
If you are a new natural caregiver, please follow this process for a personalized training.
In order to relieve our receptionists and our management team, all initial inquiries must be made through the form below. You will also find all the necessary documentation that you must agree to read before submitting your request. We will then be able to validate and authorize your access in a secure manner, while maintaining a favorable balance between the benefits and the risks associated with your presence.
To apply for an authorization:
- Complete this consent form
- You can complete it directly from the PDF file on your computer, save it, and attach it with your request.
- Or print it, complete it by hand and scan it or photograph it and attach it with your request.
- Send the completed consent form by email to email@example.com.
- Watch this training video.
- Read all the instructions listed above as well as the Caregiver checklist.
The residence will contact you to authorize your request. We look forward to seeing you again!
Residents must notify us if they suspect that they have been in contact with a symptomatic or suspected person. We will then initiate our preventive protocol and ensure that they get tested on site quickly.
We ask everyone to self-assessment their condition and symptoms : Symptom self-monitoring
As soon as a symptom appears, please:
- remain in your apartment,
- communicate immediately with the care team via your intercom
- The healthcare team will come and validate quickly, reassure you and, if necessary, offer you a free screening test.
We are here to take care of you, contact us immediately and do not endanger the health of others.
Wearing a mask is not mandatory. However, it is recommended for seniors and those with predisposition or immunosuppressed to wear it and especially in places where it is impossible to maintain 1-2 meters of distance.
Medical masks will still be available at all times at the reception desk and at the medical office.
However, in Quebec it will be kept compulsory in healthcare institutions and in public transport. So if you go outside, don’t forget to bring a mask with you.
Hand disinfection is needed upon entering and leaving the residence. Frequent hand hygiene must remain a priority, which is why we raise awareness and take action on Covid-19 and offer training to our residents on a daily basis.
We recommand our residents to avoid using public transit due to the possibility of increasing the rate of community transmission of Covid-19.
Thr vaccination campaign in our residences has been successfully completed for all eligible residents (5-6th doses), ans combined with the influenza vaccine for all residents wishing to do so.
- There’s no preventive isolation for new residents who move in.
- The residence care team will be able to carry out a free, painless and confidential rapid screening, on site when you arrive, on the first day.
- Management of the residence, in collaboration with the resident, the resident’s family and/or the movers, will schedule a date and a time for the move to allocate an elevator and allow the implementation of a safe traffic flow path beforehand.
- The traffic flow path will be determined by management, and the use of the loading dock will be prioritized.
- Movers and the families must follow all applicable guidelines, i.e.:
- Hand sanitizing upon entry in the residence;
- Symptome validation ;
- Limit the number of people at a time in the apartment (family members and movers). When the movers have left, family members will be able to take over and help the resident move in and get settled.
- As soon as the move is complete, the complete traffic flow path will be carefully sanitized by our housekeeping staff.
Intended for and organized by our residents, the main objective of this program is to raise awareness and remind people of the essential actions to take in order to protect themselves from the virus. This idea came to us after reviewing the training of all our employees, and the one given to the families of our residents. We then told ourselves that the only untrained ones were our residents, and they really liked this innovative idea. This is how, from September 28, the very first COVID Prevention Week began in all of our Résidences Soleil across Quebec.
During these weeks, several videos were presented, followed by training and workshops to concretely apply the best practices. The program offers: training on self-monitoring of symptoms, question-and-answer session with our care staff, workshop on cleaning face covers, workshop on the 6 steps for effective hand hygiene, demonstration experiments, and many more.
In addition, apart from these workshops and training, videos continue to be broadcast in the residence on a regular basis for residents as reminders of these best practices.
Tow guides are intended to all of our residents, employees, caregivers, family members and all other members of the great Résidences Soleil family.
- Consult here the provincial Écho journal edition COVID-19 update of December 23, 2021, distributed in each of our residences.
- Best practice guide
This unprecedented year was difficult for all of us! We sincerely thank you for doing your part, for being understanding, vigilant and resilient. Your support makes all the difference, because we need the contribution of each and every one of you to keep our environment, our seniors and our employees healthy and safe. Let us be vigilant, continue our efforts to protect ourselves and above all, let’s stay optimistic!
In this short guide, you will find:
- COVID-19 symptoms checklist
- Self-monitoring of symptoms
- Reminder of instructions to protect yourself
- Face covering and mask
- Efficient hand washing
- Family outings and visits
- Visits to the residence
- Ideas and alternative to traditional shopping
- Ideas for remote family gatherings
- Volunteers and Web updates
Frequently Asked Questions
Yes, if his presence is essential and he respects the conditions of training and measures. He must obtain the authorization of the Management and a 2nd training personalized to the situation is obligatory before the next visit. Consult the Caregiver and Caregiver section above, to follow the simplified training process.
No, Yes, all visitors are welcome!
It is not mandatory, it is a safety protocol that has reassured our residents and families for over 34 years now. We watch over our residents and so we can help and intervene quickly if needed.
For residents who feel first symptoms of COVID-19, screening is required immediately. Isolation becomes mandatory until the results are ready, and residents must stay in their apartment. Our staff will monitor t their symptoms on a daily basis.
We have developed a provincial COVID Crisis Unit made up of experts available 24 hours a day to support management.
Yes. Of course, families of a resident who has tested positive, is in isolation or is exposed to any probable risk are always be promptly contacted individually by telephone (unless the autonomous resident refuses that we inform his family).
Also, since the start of the pandemic, we have been keen to be transparent and to provide a reliable, readily available source of information. This COVID-19 updates page has been created to help families review the real current situation of each of our residences. You are therefore able to review each confirmed case throughout the province (differentiating between residents actually staying at the residence and residents who tested positive and unfortunately needed to be hospitalized), residences undertaking an outbreak watch, targeted regions and steps, active outbreaks, implemented protocols and particular measures for each of them, as well as collaborations and communications with regional health authorities and CISSS/CIUSSS, etc.
By being transparent, we are able to reassure you, free up the telephone lines of our residences and correct erroneous information published on the daily governmental list. We are proud of having been able to rigorously keep this page updated since March 2020 and of being, the only group of seniors’ residences to publish the situation status of its residences with such transparency. Since the beginning of the vaccination, you have been able to review every scheduled date for first and second doses, as well as the reopening dates for every dining room.
Relatives can keep abreast of the situation and instructions in our residences by subscribing to our Family newsletter.
Yes. By reservation, our counsellors can gladly meet you 7 days a week!
We have developed protocol that still allows us to keep a warm, friendly approach.
Several options are also possible to organize a virtual visit in keeping with your availability. You can find the details of our Safe Visits Commitment here – book a meeting today!
Good news! We are able to show you our common areas and activity rooms!
Living in residence during a pandemic