We want to continue to assure you that our dedicated employees are making every effort, day and night, to keep everyone in our residences safe and healthy. They are our priority. We thank you for your collaboration. We will get through this together!
Situation status by residence
Did you know that currently, we are the only group of seniors’ residences that displays and updates, in a transparent manner, the status of all of its residences since the very beginning of the pandemic?
Rental tours are currently available at all of our Résidences Soleil.
Here is the status report for each of our 14 Résidences Soleil across Quebec as of April 16, 2021.
0 positive residents at the residence out of 815. We have excellent news: Public Health confirms that 94 residents are officially cured and that as of today, April 2, 2021, we are no longer in an outbreak! In addition, the vaccination of the 1st dose is completed and the deconfinement of all floors is completed. Currently, 5 residents are hospitalized, but their condition is stable and we ask for news from them regularly. Careful investigation revealed that the majority of positive residents were highly independent and mobile residents, having made essential outings in the community.
Good news :
• We no longer have any positive residents at the residence and Public Health officially authorizes us to end the outbreak as of today, April 2, 2021. • 94 residents are officially cured as of April 2, 2021. • All the results of the last screenings carried out during the week of March 22 are negative! • The vaccination is completed for the entire residence (1st dose) on March 26! • The deconfinement of all floors is finished! Residents have all received their safe exit clearance for essential walks and shopping. • The dining room will not be able to open until 28 days after the complete vaccination of the residence according to directives from the MSSS. We are therefore awaiting their authorization to open the dining room, anticipated for April 23, 2021.
The vaccination is now completed on March 26 for the entire residence to the great relief and happiness of our residents and their families!
As you know, the CISSS has decided to postpone our mass vaccination scheduled for March 4 and 5, until we get all the results and the outbreak is controlled. In the eyes of Public Health, an outbreak becomes controlled when the source is identified and cases do not increase. Please note that among all of our Sun Residences across Quebec, Laval is the only region that has not yet been fully vaccinated. On our side, as you know, all efforts were made proactively, we were the first ready in the region. All official consents with residents and families have been completed and our on-site team has been ready to welcome the vaccination team for over 11 weeks. We relaunched the CISSS daily and even in writing every week. Please know that our arguments are numerous and that we are putting all our energy physically at the residence, but also in order to obtain the vaccine quickly, in order to protect our residents from the global pandemic. We are equally disappointed with the delay caused by the vaccination strategies of the CISSS de Laval. Rest assured that we are doing everything to protect our residents! ♥
- Public Health asks all residents to restrict their outdoor trips to essential markets and purchases.
- We nevertheless recommend that they favor delivery to the residence and / or families to deliver bags of provisions via our security protocol at the reception.
- Activities and recreation will gradually resume over the next few weeks. For the moment, activity books including physical exercises, cognitive activities, fun games, readings and more, are distributed without contact to all residents on a regular basis.
- Our employees continue to undergo preventive screening increased to twice a week in order to ensure the stability of the situation.
- We ask for the collaboration of all authorized caregivers, to help us keep the situation stable by carrying out frequent preventive screenings in an outpatient screening clinic and to confirm their results to us.
- For the moment, only visits by family caregivers providing essential care can continue. These visits should be kept to a minimum and have a 2nd PCI training by our team.
0 positive resident at the residence. The resident of our facility who tested positive for COVID on March 20, 2021 is currently in the hospital and we hear from her regularly. Good news: All the results of the last massive screening tests carried out on March 23, 25, 28 and 31 are negative, confirming that our protocols and prevention measures have made it possible to very effectively control transmission inside the residence! Following our investigation, we confirm that the virus was contracted following a visit from a caregiver.
0 positive resident at the residence. Our 6 residents who tested positive for COVID-19 have completed their complete isolation and are now officially cured according to Public Health. Also, 5 residents are in good hands at the Hospital and we hear from them frequently. Public Health officially lifted the outbreak at the residence on February 18, 2021.
Good news :
- The majority of residents received the vaccine (1st dose) on Saturday February 6, 2021.
- Fortunately, following our joint investigation with Public Health, we know that the outbreak is currently limited to only the 7th and 8th floors of the residence.
- As a preventive measure, all of these residents undergo administrative segregation in their apartment.
- Massive screening was performed on February 10, 2021 and all results were negative.
- Another screening is scheduled for February 15 to confirm the official end of the outbreak.
0 positive resident at the residence. We can confirm to you that as of today, we have no positive cases in our other residences:
- Manoir Boucherville
- Manoir Sorel
- Manoir Mont St-Hilaire
- Manoir du Musée
- Manoir Dollard-des-Ormeaux
- Manoir Sainte-Julie
- Manoir Granby
- Manoir St-Léonard
- Manoir Brossard
- Manoir Plaza
Our residences located in the Montreal, Laval and Montérégie regions are currently in the red zone, so here are the preventive measures that apply for the majority of our residents and their families. Depending on the situation of certain residences, more restrictive measures may apply. Please consult the Status Report by Residence for more information.
Our three residences in the Estrie region (Sherbrooke, Museum and Granby) have been placed in the orange zone since March 8. Good news for our residents: we can finally open the dining room!
The vaccination campaign is now over in all of our Residences Soleil across Quebec to the great happiness and relief of our residents and their families!
It is first of all important to mention that the CISSS and CIUSSS are in charge of vaccination for each of their region. The mode of operation, as well as the dates of vaccination differ from one region to another and are unfortunately not our responsibility. We also guarantee the delivery of vaccine doses in sufficient quantities from the federal government. However, we are making every effort and making sure to pressurize in order to receive confirmation of dates for vaccination as quickly as possible. (2nd dose)
Rest assured, we have taken a lead for all of our residences and we are already ready to welcome the vaccination teams in each of our settings as of now for the 2nd dose of the vaccine. We look forward to their call!
You will find below a regular update of our residences having started the process of vaccination for the residents, and this, in a transparent way.
As of April 7, 2021:
- Les Résidences Soleil Manoir Boucherville, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Mont St-Hilaire, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Sainte-Julie, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Brossard, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Sorel, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Granby, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Sherbrooke, vaccination completed (1st dose)
- Les Résidences Soleil Manoir du Musée, vaccination completed (1st dose)
- Les Résidences Soleil Pointe-aux-Trembles, vaccination completed (1st dose)
- Les Résidences Soleil Manoir St-Léonard, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Plaza, vaccination completed (1st dose)
- Les Résidences Soleil Manoir St-Laurent, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Dollard-des-Ormeaux, vaccination completed (1st dose)
- Les Résidences Soleil Manoir Laval, vaccination completed (1st dose)
- CHSLD Saint-Lambert sur-le-Golf, vaccination completed (1st dose)
Consent by proxy
In order to help us complete the vaccination consent process, we invite families who have a power of attorney for their parent and who have not yet been contacted by the residence to take the lead by contacting us. Please send us the following information by email to firstname.lastname@example.org:
- Your full name
- Telephone number to reach you
- Full name of the resident
- Flat number
- Specify in which of our Sun Residences
Upon receipt of this information, the residence will contact you as soon as possible to complete your loved one’s file.
• We remind you that in the orange and red zones, visitors are still prohibited on the site and inside the residence, only family caregivers are allowed. o Unfortunately, we have seen a great relaxation in recent days, with the arrival of good weather. It is not out of cheer that we prohibit field visits to our residences and we know how eager you are to come and visit your loved ones, but we must continue to respect this ministerial directive which comes to us from the Ministry of health and social services. • It is possible for families to reserve a time slot at the Contactless Safe Parlor available in most of our residences. Ask at reception.
Additional confinement guidelines (January 9 to February 8, 2021 minimum)
- Only caregivers authorized by management can visit;
- Only one caregiver is authorized per day, per apartment;
- The number of eligible caregivers must be limited to two per apartment;
- If a resident currently has more than two authorized caregivers, it is their duty to identify a maximum of two.
- It is important to stick to essential visits.
- Relatives must also follow the instructions issued for the general population. In particular, reduce contact as much as possible and respect the curfew. However, concerning the curfew, if you offer essential support requiring your presence at the end of the evening (eg bedtime assistance), the management could validate and obtain a letter allowing you to travel.
- Read the information sheet for caregivers (government document updated 20-01-2021)
General guidelines (during the pandemic)
- Caregivers only have access to their loved one’s apartment. Common areas remain prohibited.
- It is nevertheless permitted for a caregiver to accompany a resident for a health walk outside on the site or in the neighborhood.
- During each visit, access via the reception security protocol is mandatory.
- Everyone should do daily self-monitoring of their symptoms.
- If you have a symptom, if you have been in contact with a symptomatic person, in contact with a suspected or positive person, a traveler or have traveled yourself recently, you are prohibited from coming to the residence to visit your loved one and you must immediately notify us.
- Wearing a mask is mandatory for the caregiver and the resident, and must be kept in the apartment at all times. Wearing eye protection is also compulsory for the caregiver.
- Maintain a distance of 2 meters at all times, except in a situation of assistance or care;
- The authorization of the Management, as well as a second training is mandatory to visit a resident in isolation;
- It is permitted for a caregiver to use the laundry room at the residence to do a resident’s laundry, only if it is not possible to do the laundry at their home and if the organization of the laundry room in the residence allows it.
Visits to the residence / Best practices
Here you will find our checklist of the instructions to follow in your role as a caregiver: before entering the residence, when arriving, during your visit and when leaving.
Please: read, memorize and save these instructions as a reminder.
In order to relieve our receptionists and management team, all initial inquiries should go through the form below. You will also find all the necessary documentation there that you must agree to read before submitting your request. We can then validate and authorize your access in a secure manner, while maintaining a favorable balance between the benefits and the risks associated with your presence.
To request an authorization:
1. Complete this consent form
- You can complete it directly from the PDF file on your computer, save it, and attach it to us with your request.
- Or print it, complete it by hand and scan it or photograph it for us to attach.
2. Send the completed consent form by email to email@example.com
3. Watch this training video.
4. Have read all of the instructions listed above, as well as the Caregiver Checklist.
The residence will contact you to authorize your request. We look forward to seeing you again!
- Wearing a mask or face cover is mandatory upon leaving the apartment and in all common areas. The Savoie Family was pleased to graciously offer a face covering for all of our residents at the start of the pandemic.
- Hand disinfection is mandatory upon entering and leaving the residence. Frequent hand hygiene must remain a priority, which is why we educate them daily and offer training.
- Residents all self-monitor their symptoms daily.
- Residents who notice the appearance of a symptom or who are in doubt notify us immediately via their apartment intercom. The healthcare team immediately validates their symptoms while respecting the preventive protocol.
- Residents should notify us if they suspect they have been in contact with a symptomatic or suspicious person. We then initiate our preventive protocol and ensure that they get screening on site quickly
- We ask all our residents not to take public transport during the pandemic, considering the level of community transmission.
- Social distancing instructions must be observed inside and outside the residence.
- It is forbidden for a single person to visit a family bubble (a home).
- If a resident is out for more than 24 hours (or one night), he or she will have to go into isolation for 14 days, ordered by the MSSS, on his return.
Additional confinement guidelines
- Mandatory curfew from 9:30 p.m. in the evening until 5:00 a.m. the next morning;
- If a resident chooses to break an orderly curfew for the general population anyway, we advise them that the police are authorized to issue fines ranging from $ 1,000 to $ 6,000.
- It is forbidden to visit a family bubble (a home);
- If a resident makes this choice despite everything, on his return to the residence, the government requests mandatory isolation of;
- 7 days for an outing of less than 24 hours;
- 14 days for an extended stay (from one night or more than 24 hours)
- Only outside outings to take a walk, practice an activity or go to an essential business are permitted, but must be done before the curfew;
- No indoor or outdoor gathering is allowed;
- Shopping centers and non-essential businesses (stores, hair and beauty salons, museums and libraries) are reopening their doors. These places outside the residence are however not recommended for seniors.
- Increased surveillance of gatherings or loitering in shopping centers will be added and punishable by fines from the police.
- Upon departure and return, residents must confirm at all times the location(s) they went to the receptionist in order to register the traceability requested by Public Health in our entry and exit register
General guidelines (at all times)
- It is important that all residents, during each of their outings, tell the receptionist where they are going in order to be able to keep our method of traceability requested by Public Health.
- Interregional travel is prohibited;
- If a resident wishes to go to his chalet, he is not prohibited from going there. However, interregional travel is not permitted.
- It is important to go alone and to have done your shopping beforehand in order to avoid making stops in businesses in another region.
- Upon return to residence, the government requests mandatory isolation of 14 days.
- Outdoor activities in groups of a maximum of 4 residents are authorized.
- Time slots for supervised outdoor walks are offered to residents.
- Individual activities are permitted, while respecting each person’s health protocol;
- Hairdressing salon and beauty services are now authorized, by appointment only. (Except for hatching residences)
- The home convenience store remains open so that residents can do their shopping and avoid going outside;
- Family members can also bring them grocery bags through our front desk security protocol.
- Our recreation leaders are also available to help residents do their grocery shopping online and organize delivery to the residence.
- Placemats are also distributed to all residents on a daily basis.
- Various activities to prevent deconditioning are carried out on all floors in a very safe manner, benefiting all residents. These activities include: chair exercises or gentle gymnastics, dancing accompanied by lively music, bingo, cognitive games, etc.
- The government is requesting compulsory isolation of 14 days for all new residents who move into seniors’ residences;
- Management of the residence, in collaboration with the resident, the resident’s family and/or the movers, will schedule a date and a time for the move to allow the implementation of a safe traffic flow path.
- The traffic flow path will be determined by management, and the use of the loading dock, dedicated elevators and safety corridors will be prioritized.
- Movers and the families must follow all applicable guidelines, i.e.:
- Mandatory hand washing upon entry in the residence;
- Complete the Visitor’s Questionnaire to identify any potential risks;
- Respect a two-metre distance between persons at all times;
- Limit the number of people to a maximum of two at a time in the apartment (family members and movers). These two people must remain in the apartment; family members may not switch places in order to reduce risks of contamination.
- Movers and family members must come to the residence with complete and adequate personal protective equipment (at least a mask).
- The move must be made in one trip to limit the number of entries/exits and the risk of cross-contamination.
- As soon as the move is complete, the complete traffic flow path will be carefully sanitized by our housekeeping staff.
Excellent news! We finally received authorization from the Ministry of Health and Social Services to reopen our dining rooms in all of our Sun Residences! * Our dedicated teams are currently organizing the reopening and validating all of our security measures for the health and safety of our residents.
Here are the official opening dates for the dining room of each Residences Soleil:
- Les Résidences Soleil Manoir Boucherville: March 25, 2021
- Les Résidences Soleil Manoir Mont St-Hilaire: April 2, 2021
- Les Résidences Soleil Manoir Sainte-Julie: March 30, 2021
- Les Résidences Soleil Manoir Brossard: March 30, 2021
- Les Résidences Soleil Manoir Sorel: April 1, 2021
- Les Résidences Soleil Manoir Granby: March 12, 2021
- The Residences Soleil Manoir Sherbrooke:
- The Residences Soleil Manoir du Musée:
- Les Résidences Soleil Pointe-aux-Trembles: March 29, 2021
- Les Résidences Soleil Manoir St-Léonard: March 29, 2021
- Les Résidences Soleil Manoir Plaza: March 30, 2021
- Les Résidences Soleil Manoir St-Laurent: March 31, 2021
- Les Résidences Soleil Manoir Dollard-des-Ormeaux *: authorization from the MSSS anticipated for April 7, 2021
- Les Résidences Soleil Manoir Laval *: the dining room can only be opened 28 days after the residence has been fully vaccinated, according to MSSS guidelines. We will therefore give you news in order to plan the early reopening from April 23, 2021.
Instructions to follow in the dining room:
- Wearing the mandatory procedural mask until the meal is served and the resident must put it back on as soon as they are about to get up;
- Mandatory hand disinfection when entering and leaving the dining room;
- Distance of 2 meters at all times and with any person;
- Prohibition to walk from one table to another to speak;
- Residents must respect the place and time slot assigned to them;
- See our safe dining protocol
- Residents who do not have a meal plan in their lease always have the option of adding it by contacting one of our accommodation advisors. For residents who prepare their own meals in their apartment, several options are available to them to avoid going outside:
- The residence convenience store remains open so that residents can do their shopping.
- Families can also bring bags of groceries to loved ones via reception’s security protocol.
- It is always possible for residents to ask the recreation facilitator for help with online grocery shopping and delivery to the residence.
- If a resident receives a visit from a caregiver, it is not allowed for the latter to share a meal with his loved one because it is not recommended to remove his mask and share an object in contact with saliva.
- Wearing a mask or face cover is compulsory for all residents when leaving their apartment and when traveling.
- Hand sanitization is mandatory upon returning from an outing and we encourage residents to wash their hands upon returning to their apartment.
- All our employees have access, at all times, to the personal protective equipment required to protect them.
- The Savoie family also generously offered all their employees a washable mask to wear outside the residence. Read the protocol for use here.
- For their health and safety, protective screens are also installed in front of our receptionists and in the offices of our accommodation advisers and managers.
- Our housekeeping staff work hard on disinfecting common areas and “high touch” areas of the residence several times a day.
- All of our staff receive monthly training reminders regarding specific disinfection procedures to deal with COVID-19.
- All our employees, upon their arrival at the residence, perform each of these steps before starting their shift:
- Hand disinfection
- Temperature measurement and validation of symptoms
- Changed the face cover for a new procedural mask
- Change of clothing to put on his uniform or work clothes
- Disinfection and wearing of eye protection
- Reminder of the instructions in place
- All common areas have been reorganized in order to maintain distance and provide for effective disinfection. Self-adhesive patches are also placed on the floor as a reminder.
- Each room, common room and activity has a separate preventive protocol to follow.
All residents staying 24 hours or more in a hospital must :
- Be tested negative for COVID in the last 24 hours before returning to the residence. The return must be previously have been arranged in collaboration with the residence management and the hospital to ensure the safety of all residents and staff.
- The MSSS imposes compulsory isolation of 14 days for people who have stayed in hospital for more than 24 hours, considering that hospitals are currently places of very high risk.
Intended and organized for our residents, the main objective of this program is to raise awareness and remind people of essential actions to protect themselves from the virus. The idea came to us after reviewing the training of all our employees, then that of family caregivers. We then told ourselves that the only untrained ones were our residents and they really liked this innovative idea. So this is how, from September 28 to October 4, 2020, the very first COVID Prevention Week began in all of our Soleil Residences across Quebec.
Several videos are presented there, followed by training and workshops to concretely apply best practices. On the program: training on self-monitoring of symptoms, question-and-answer session with our care staff, workshop on cleaning the face cover, workshop on the 6 steps for effective hand hygiene, demonstration experience, etc.
In addition, apart from these workshops and training, videos continue to be broadcast in the residence on a regular basis for residents, as reminders of these best practices.
For more information and to see the wonderful photos of our residents, see this page.
This historic year that we have lived was difficult for all of us! We sincerely thank you for doing your part, for being understanding, vigilant and resilient. Your support makes all the difference, because to keep our environment, our seniors and our employees healthy and safe, we need the contribution of each of you. Let us be vigilant, continue to protect ourselves and above all, stay positive!
In this short guide, you will find:
- Reminder of Covid-19 symptoms
- Self-monitoring of symptoms
- Reminder of the instructions to protect yourself
- Face cover and mask
- Effective hand washing
- Family outings and visits
- Visits to the residence
- Ideas & alternatives to traditional shopping
- Ideas for remote family reunions
- Volunteers and web update
Frequently Asked Questions
Yes, if the resident needs to be accompanied to get to an essential medical appointment. Wearing a mask or face covering is mandatory for all passengers and the resident must be seated in the back in order to try to respect social distancing. It is also advisable to keep the windows half-open. The family member must follow the same instructions as those applicable to family caregivers.
It is currently prohibited for a resident to visit a family bubble (a home), regardless of the duration of his visit. If a resident makes this choice, the government requests compulsory administrative segregation of 7 days on his return to the residence for an outing of less than 24 hours and 14 days for an outing of more than 24 hours (or from one night).
If a resident wishes to go to his chalet, he is not prohibited from going there. However, interregional travel is not permitted. It is important to go alone and to have done your shopping beforehand in order to avoid making stops in businesses in another region. Upon returning to the residence, the government requests compulsory isolation of 14 days.
The reason we keep track of all places visited when a resident leaves the residence is to keep our method of tracing and making contact reliable and efficient. In the event that a positive case occurs at the residence, this process allows us to be extremely proactive in our contact investigation.
Yes, authorized significant caregivers are welcome at all times in all of our residences. They must nevertheless respect the prevention and security measures of the residence. To be recognized as a caregiver, please refer to this section. Public health asks to limit family caregivers to those supporting their loved one and the residence in a way essential to the condition of the resident.
Visitors are prohibited at all times inside the residence.
It is however possible for families to reserve a time slot at the Contactless Security Parlor *. It is mandatory to contact the residence before your visit in order to obtain their authorization.
* Available in most of our Résidences Soleil.
Yes, however, the caregiver must obtain authorization from the Management and a second training is mandatory before the next visit. Caregivers must also understand the risks inherent in their visit for themselves and those close to them.
For a resident who has a first symptom of COVID-19, isolation becomes mandatory and he must stay in his apartment. The staff are closely monitoring the progress of his symptoms every day. Screening is immediately requested. Potential contacts are immediately listed thanks to our efficient investigation protocol. If necessary, if his condition changes quickly, we take no risk and transfer the resident to the hospital.
We have also developed a provincial COVID Crisis Unit, made up of experts available 24 hours a day to support management.
Since the start of the pandemic, we have been keen to be transparent and to offer a reliable source of information. You can therefore consult at the top of this page the actual situation of each of our residences. It also helps correct erroneous data published on the government’s daily list. We are proud to have been the only residences across the province for 8 months now, publicly releasing a transparent case update.
Obviously, families whose resident is affected by a positive result, isolation, or any sufficient risk, are always contacted individually by telephone. Except if the independent resident refuses that we inform his family.
Relatives can keep abreast of the situation and instructions in our residences by subscribing to our Family Newsletter.
Yes, we have developed a rigorous visit protocol to ensure a safe visit. Several options are also possible to organize a virtual or partial visit. Consult the details of our Safety visit commitment here
Communications to our Residents
In this section, find all of our recent communications for residents, including the most recent Écho journals of each residence as well as the memos distributed to them in connection with COVID.
Living in residence during a pandemic